Last updated 26 October 2026

Privacy Policy

Traqka helps businesses in Nigeria show their customers where a delivery is, from dispatch to doorstep. This policy explains what information we handle, why, and the choices you have. We follow the Nigeria Data Protection Act 2023.

Who we are

Traqka is a product of DEYGOHUB LTD (“we”, “us”), a company registered with the Corporate Affairs Commission in Nigeria. Traqka provides a vendor dashboard, a rider app and customer tracking links. Businesses that use Traqka (“vendors”) decide which deliveries to create and which customers to notify. For customer and delivery details entered by a vendor, the vendor is the data controller and Traqka processes that information on the vendor’s behalf.

Information we collect

• Vendor accounts: name, email address, business name, team members and subscription status.
• Riders: name, phone number (used for sign-in codes) and, only while a delivery is active, the rider’s device location.
• Customers: the name, phone or WhatsApp number and delivery address the vendor enters, plus any address correction the customer makes on the tracking page.
• Delivery records: order reference, status changes, timestamps and notes.
• Technical data: basic logs, device and browser type, and push-notification tokens if you allow notifications.
• Payments: handled by our payment provider, Korapay. We never see or store full card details.

How we use it

• To show live delivery progress to the vendor and the customer, and turn-by-turn navigation to the rider.
• To send delivery updates (for example “your order is on its way” or “your rider is close”) by WhatsApp, SMS, push notification or on the tracking page.
• To send rider sign-in codes by SMS.
• To run, secure, support and improve the service, and to process subscriptions.

We do not sell personal information and we do not use it for advertising.

Location data

Rider location is collected only after the rider grants permission and only while they have an active delivery run. It is shown to the vendor and to the customer of the delivery being made. Riders can stop sharing at any time from their device settings, though live tracking will then stop.

WhatsApp and SMS messages

Vendors may send delivery updates to customers through the WhatsApp Business Platform (Meta) and SMS (Termii). We send only delivery-related messages about an order the customer has placed. Customers can reply STOP or ask the vendor to stop updates at any time.

Who we share it with

We use trusted service providers to run Traqka: Supabase (database and sign-in), Vercel (hosting), Meta WhatsApp Business Platform, Termii (SMS), Google Firebase and Apple (push notifications), Mapbox and OpenStreetMap-based services (maps, routes and address search) and Korapay (payments). They process data only to provide their service to us. We may also disclose information if the law requires it.

How long we keep it

Live rider locations are kept only as long as needed for active deliveries and short-term history. Tracking links expire automatically. Account and delivery records are kept while the vendor’s account is active and deleted or anonymised within 90 days after the account is closed, unless the law requires us to keep them longer.

Security

Data is encrypted in transit, access is restricted by role, and tracking links use long random tokens that vendors can revoke. No system is perfectly secure, so please keep your login details private.

Your rights and data deletion

You can ask to access, correct or delete your personal information, or object to how we use it. To delete your account or any data about you, email chillaryvictor@gmail.com with the subject “Delete my data” and the phone number or email you used. We will confirm and complete the request within 30 days. If your information was added by a vendor, we may also forward your request to that vendor. You can also complain to the Nigeria Data Protection Commission.

Children

Traqka is not meant for children under 18, and we do not knowingly collect their information.

Changes

We may update this policy. We will change the date above, and tell vendors about important changes by email or in the app.

Traqka is a product of DEYGOHUB LTD, registered with the Corporate Affairs Commission, Nigeria. Questions? Email chillaryvictor@gmail.com. See also our Privacy Policy and Terms of Service.